Goldwagen Clothing

Online Shop

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DELIVERY

  • What are my delivery options and how much does it cost?
    • Standard delivery to your office is charged at a flat rate of R95
    • If you are located in outlying areas as defined by the courier companies your delivery will be facilitated by Goldwagen Head Office
    • If you are located in main areas your order will be delivered to you directly
    • You also have the option to collect your order from Best Clothing Head Office
  • When will my order be delivered?
    • We’ll deliver your order within 13 working days of your placement date
    • You can also track your delivery at any time by selecting the viewing your Order History on your Account profile.
    • This is the most current tracking information we have for your order. If this date changes, we’ll let you know straight away by email or SMS.
  • Can I change my delivery address after I have ordered?
    • It’s not possible to change your delivery address after confirming your order, so please always double-check that your address details are correct at checkout.
    • To change your delivery address permanently for future orders, you can update your Addresses under Account profile.
  • What happens if a product is missing from my shipment/delivery?
    • You will need to submit a request by completing the contact form on the contact page and providing us with your order number. Confirm which item is missing in your shipment received. Your account team will contact you and assist you ASAP.
  • Can I reschedule my delivery?
    • Your order will arrive by the estimated delivery date provided in your payment confirmation email. We will send you an SMS prior to the date of delivery to let you know when to expect the courier.
    • If you will not be available on that date, you can reschedule your delivery only if your order has not yet been shipped from our warehouse.
    • Log your request by filling out the contact us page or contacting your accounts team on:
  • Can I choose a specific time or day for my delivery?
    • It’s not possible to select a specific time or day for your delivery. Your order will arrive by the estimated delivery date provided in your payment confirmation email and we will send you an SMS on the date of delivery so you know when to expect our Courier. At this point, if you won’t be available to receive your order on that day, you can contact us.
  • I have a delivery question not listed here, can you help?
    • Please complete the form on our Contact Us page and one of our friendly online shopping assistants will be in touch to help.

RETURNS

  • What is your returns policy?
  • How do I log a return?
    • You can log a return through your account profile under your order history.
    • Please note that only DELIVERED orders within 7 days of receipt, will be eligible for return.
    • Once your return is logged, print your return reference and attached to the goods to be returned.
  • What is the status of my return?
    • You can track your return on the order tracking screen. This is the most current tracking information we have for your open Returns.
    • We’ll also keep you updated on the progress of your return via email. If you want to check that we have the right contact information, you can update your Personal Details in the Account Details section of your account profile.
  • Can I exchange my product?
    • First check here to see that your order is covered by our Returns Policy and if so, you can then log a return through your order history.
    • Please note branded items may not be returned unless defective or received in error.
  • Do you allow exchanges if I need a different size and/or colour?
    • First check here to see that your order is covered by our Returns Policy and if so, you can then log a return through your order history.
    • Please note branded items may not be returned unless defective or received in error.
  • What do I do if the item I received is not what I ordered or my items is damaged/faulty?
    • We do our best to ensure that the products we deliver are in a good order and we’re sorry if that’s not been the case with the item you received.
    • If that’s not the case with the item you received, first check to see that your order is covered by our Returns Policy and if so, you can then log a return through your order history here.
  • I have a returns question not listed here, can you help?
    • Please complete the form on our Contact Us page and one of our friendly online shopping assistants will be in touch to help.

REFUNDS

  • How do I get a refund instead of a credit?
    • You can request a refund by contacting one of our online store assistants.
    • You’ll need to provide us with your banking details.
    • PLEASE NOTE: If you have redeemed a coupon on your original purchase we will reissue the coupon amount and refund the amount you have paid, excluding the coupon value.
    • Refunds may take 5 to 7 days to reflect depending on bank used.
  • Why is my refund taking so long?
    • Refunds are usually processed within 3-5 working days, depending on your bank’s processing time.
  • I have a refunds question not listed here, can you help?
    • Please complete the form on our Contact Us page and one of our friendly online shopping assistants will be in touch to help.

PAYMENT

  • What payment options are available?
    • For franchises and clients other than corporate stores will pay for orders upon placement.
    • PayFast payment merchant is available which provides for the following options:
      • Credit card
      • Instant EFT
    • For corporate stores, we have integrated head office approvals
      • Please take note that an order will not commence with production until it has been approved by Goldwagen Head Office Management